Privacy Policy
This privacy policy describes how we collect, use, and disclose your personal information when you visit or use our site and services. We are committed to protecting your privacy and handling your data transparently and securely, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other privacy regulations.
Information We Collect
We collect different types of information in connection with our online platform and the services we provide:
Information you provide to us directly:
This includes personal information you voluntarily submit when you interact with our site, such as when you book a service, create an account, fill out a form, or communicate with us. This information may include your name, contact details, vehicle details, and payment information (though payment processing is often handled by third-party services).
Information we collect automatically:
When you access or use our site, we may automatically collect certain information about your device and usage. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage data. This data helps us understand how our online platform is used and improve your experience. We may use cookies and similar tracking technologies for this purpose.
Information from third parties:
We may receive information about you from third parties, such as partners who help us provide services, process payments, or improve our marketing efforts.
How We Use Your Information
We use the information we collect for various purposes:
To provide and deliver the services you request: This includes scheduling, performing, and managing automotive services like car washes, detailing, waxing, ceramic coating, engine bay cleaning, and others as described on our site.
To communicate with you: Sending service confirmations, updates, invoices, technical notices, security alerts, and support messages.
To improve, personalize, and develop our services: Analyzing usage trends to understand how our site and services are used, enhance features, and develop new offerings.
To process transactions and manage payments: Handling billing and payment processing for the services you use.
To manage your account: Setting up and maintaining your account on our online platform.
To comply with legal obligations: Meeting legal requirements, responding to legal requests, and protecting our legal rights.
For safety and security: Detecting and preventing fraud, abuse, and other harmful activities.
With your consent: For any other purpose disclosed to you with your explicit consent.
Legal Basis for Processing (under GDPR)
If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:
Performance of a contract: Processing is necessary to perform the services you have requested or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests.
Legal obligation: Processing is necessary to comply with a legal obligation.
Consent: Where required by law, we rely on your consent for specific processing activities.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
Service providers: We may share information with vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business transfers: Information may be transferred as part of a merger, acquisition, or sale of assets.
Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
With your consent: We may share your information with third parties when we have your consent to do so.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:
The right to access: You have the right to request copies of your personal data we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
For any questions about this privacy policy, you may contact us by mail at:
Crystal Clean Auto Services
14B Street,
Al Quoz Industrial Area 3,
Building 27,
Dubai, Dubai, 50001,
UAE